What To Ask a Home Care Agency Before You Hire Them

By Dr. David L. Johnson

Choosing the right home care agency for yourself or a loved one is an important decision that requires thoughtful consideration. Not all agencies offer the same level of service or care, and asking the right questions up front can help you avoid costly mistakes and ensure peace of mind. Here’s what to ask before you sign on the dotted line.

1. Are You Licensed, Bonded, and Insured?

Always start with this question. A reputable home care agency should be licensed in your state, carry liability insurance, and bond their caregivers. This protects both the agency and the client in case of an accident or incident.

2. How Do You Screen and Train Your Caregivers?

Ask about background checks, references, certifications, and any ongoing training programs. You want caregivers who are both qualified and compassionate. Some agencies also conduct personality and skills assessments to ensure a good client-caregiver match.

3. What Services Do You Provide?

Not all agencies offer the same level of care. Some focus on non-medical support like companionship, meal preparation, or light housekeeping, while others can provide skilled nursing or dementia care. Be specific about your needs.

4. How Do You Create a Personalized Care Plan?

Good agencies will tailor a care plan based on the client’s needs, preferences, and physician’s recommendations. Ask how often the plan is reviewed and whether you’ll have input during the process.

5. What Is Your Caregiver Replacement Policy?

It’s important to know what happens if your assigned caregiver isn’t a good fit. Will the agency send someone else quickly? How do they handle emergencies or caregiver absences?

6. How Do You Communicate With Families?

You want regular updates, especially if you’re not nearby. Ask how often they’ll communicate with you, what methods they use (phone, email, portal), and who your point of contact will be.

7. What Are Your Rates and Billing Practices?

Get clear information about hourly rates, minimum hour requirements, overtime charges, and billing cycles. Also ask whether they accept long-term care insurance or other payment options.

8. Can You Provide References Or Reviews?

A trustworthy agency should be willing to share client testimonials or provide references. You can also check online reviews and ratings to get a better sense of their reputation.

Asking these key questions can help you choose a home care agency that’s professional, reliable, and a great fit for your family’s needs.